Top Ten Most Frequently Asked Questions

Q.1. How long will it take to complete the repairs?
We try to complete most repairs the same day. If this is not
possible, we will provide you with special transportation

Q.2. How much will it cost?
Our invoices reflect the total cost in parts and labor
increments. Labor time is determined by using the alldata
Labor Guide, which is an industry standard. You can be
certain that the parts used were purchased according to
your individual needs.

Q.3. My car is running rough. Do I need a tune-up?
In today's highly sophisticated automobiles, a tune-up is a
maintenance type service and normally does not correct
running problem. We advise our customers with a running
problem to choose an engine diagnostic service in order to
address the source of a running problem.

Q.4. What is the difference between factory new,
aftermarket new, remanufactured, and used parts?
All four categories have a purpose in making repairs and
should be selected according to availability, vehicle
specifics and your personal needs. We make a careful
evaluation of the life expectancy of the vehicle, cost and
availability before making a part recommendation.

  A factory new part is one manufactured by the company
that produced the vehicle.
  An aftermarket new part is manufactured by a source
other than the original factory.
  A remanufactured part was previously used and is
reconditioned to meet or exceed original specifications.
  A used part has been obtained from a salvage yard.

Q.5. Is there a charge to check out my car?
It would depend on the symptoms or purpose. If the
inspection is for a used car purchase, we charge
according to the extent of inspection. In the case of a
particular problem, a fee may be charged based on the
type of equipment used and technician's time.

Q.6. Do I need an appointment for a repair?
An appointment is not necessary at Grillo's Auto Repair. If
you plan to wait on your vehicle, it is best to have an

Q.7. What credit cards do you take?
We accept VISA, Master Card, American Express and

Q.8. Why does the cost of the repair involve so many labor
In many cases, depending on the design of the vehicle,
locating an electrical problem or replacing a part requires
disassembly of a section or removal of other parts to
access the area for repair.

Q.9. Why does my car need maintenance if it's running
Regular maintenance of your vehicle protects your
investment, helps to prevent breakdowns, and will save
you on the cost of repairs in the future.

Q.10. What will happen if I don't have the repairs done
right now?
Our top priority is to keep you and your passenger's safe
while riding in your vehicle. If the repair can wait, the
advisors and the technicians will work together to help you
prioritize the urgency of the repairs and maintenance
Grillo's Auto Repair llc
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